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Registration Frequently Asked Questions


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What is included in the Conference registration fee?

What meals are provided as part of the Full Conference Registration fee?

I am having trouble getting started with the online registration.

Who qualifies for the n4a Member registration fee?

Who qualifies for the Title VI Native American Aging Program registration fee?

Do you offer group discounts?

How do I register my group to receive the “Two or More” discount?

I am registering as part of a group – why is the website charging me the regular rate?

Can I just attend one day of the Conference?

Do I have to pre-enroll for sessions?

Which workshops are considered Pre-Conference Intensives and require an additional fee?

I can’t attend all the sessions that I want to, is it possible to get handouts from all?

Where can I find my confirmation number?

I can no longer attend the Conference, but my colleague is available. What is the substitution policy?

I need to cancel my registration. What is the cancellation policy?

I still want to attend the Conference but need to cancel one of my optional agenda items. What is the cancellation for optional agenda items? 

Can I change my registration once I have submitted it?

Are there any academic credits available for this Conference?

I have some dietary restrictions/special needs. How do I inform the Conference Planners?

Can I register on-site?

Where will the Conference registration desk be located?

 Are there special hotel room rates as part of the conference?

Is wi-fi provided during the conference?

Can I bring a guest?

What should I wear?

 

What is included in the Conference registration fee?

The Full Conference Registration fee includes access to all workshop and general sessions, the Tradeshow, and all Conference meal functions (three continental breakfasts, one lunch, a reception, and refreshment breaks). Advance registration and additional fees are required for some Pre-Conference Workshops and other special sessions as listed during registration.

 

The One Day Conference Registration fee includes access to all workshops, general sessions and meals on the day of that registration. Advance registration and additional fees are still required for some Pre-Conference Workshops and other special sessions that are offered on that day of registration.

 

What meals are provided as part of the Full Conference Registration fee? *One Day Registrations will get the meals provided for the day of their registration only.

Sunday, July 29: Welcome Reception in Tradeshow

Monday, July 30: Networking Breakfast in Tradeshow, Networking Break in Tradeshow, Networking Lunch in Tradeshow, Networking Break in Tradeshow

Tuesday, July 31 : Continental Breakfast, Networking Break

Wednesday, August 1:  Continental Breakfast

 

I am having trouble getting started with the online registration.

Please visit the n4a registration webpage: http://www.n4aconference.org/Registration

Click on the “New Registration” icon. Enter your name, email address , and click “Continue” to continue your registration on the next page. Instructions on the top of each page will guide you through the process. Each registrant is identified by their email address; if you have already registered or someone has registered on your behalf using your email address, you will not be able to use that email address again. Please contact the Registration Manager for more assistance: Register@ConferenceSolutionsInc.com.

 

Who qualifies for the n4a Member registration fee?

Members of the National Association of Area Agencies on Aging (n4a) in good standing qualify for this registration category. Click here for more information about membership. Have another membership question or need some help from n4a? Contact Rebecca Levine, n4a’s Membership and Outreach Associate.

 

Who qualifies for the Title VI Native American Aging Program registration fee?

Members of Title VI Programs (Grants for Indian Tribal Organizations) who are also n4a Members in good standing qualify for this registration category. Not sure if you or your agency is a member? Contact  Rebecca Levine, n4a’s Membership and Outreach Associate.

 

Do you offer group discounts?

Yes, group discounts are available for the Member and Non-Member Full Conference Registration options for groups of two or more registrants from the same organization. Group discounts are not available for Title VI Native American Aging Program, One Day or Volunteer registrants.   You will be given the option to register additional individuals before completing your order.  If you would like to register another person to receive the "Two Or More" discount, please click "yes" on the additional attendees page prior to submitting payment. To receive the discount, all registrants must be from the same organization, on the same order and must be paid together.

 

How do I register my group to receive the “Two or More” discount?

  You will be given the option to register additional individuals before completing your order.  If you would like to register another person to receive the "Two Or More" discount, please click "yes" on the additional attendees page prior to submitting payment. To receive the discount, all registrants must be from the same organization, on the same order and must be paid together.  NOTE: Group discounts are not available for Title VI Native American Aging Program, One Day or Volunteer registrants. 

 

I am registering as part of a group – why is the website charging me the regular rate?

The registration site is set up to provide a discount for groups who register together on one order, who are all from the same organization, and who pay at the same time. Unfortunately, we cannot provide the discount unless you are all registered together as a group and on the same order. Please contact Register@ConferenceSolutionsInc.com if you are having trouble adding members to your group.

 

Can I just attend one day of the Conference?

Yes, one-day options are available for purchase at the time of registration and include access to the workshops general sessions, Tradeshow and any meals scheduled for the selected day. There is no Tradeshow on Tuesday or Wednesday.

 

Do I have to pre-enroll for sessions?

There are certain sessions that require pre-registration, including Pre-Conference Intensives, Special Sessions, Mobile Workshops, and Optional Activities as listed on the registration site. Some of these sessions may require an additional payment (is not included in the conference registration fee). Most concurrent workshops do not have pre-enrollment and seating is on a first-come, first-served basis.

 

Which workshops are considered Pre-Conference Intensives and require an additional fee?

Click here to view the Pre-Conference Intensives, which will be offered on Saturday, July 28 and Sunday, July 29. These workshops are NOT included in Full Conference or One-Day registrations and may require payment of an additional fee.

 

I can’t attend all the sessions that I want to, is it possible to get handouts from all?

Concurrent workshop presentations will be made available after the Conference if the presenter(s) provided them to be posted online. An email will be sent to all registrants once those are posted to www.n4aconference.org.

 

Where can I find my reference number?

The reference number is a combination of letters and numbers and can be found in the Registration Confirmation email, which is automatically generated when you submit your registration. If you don’t see it in your inbox, we recommend you look in your “Junk” folder and/or search your email.

 

I can no longer attend the Conference, but my colleague is available. What is the substitution policy?

Payment of a $50 administrative fee enables you to transfer your registration to another person, simply by emailing  n4areg@ConferenceSolutionsInc.com. Substitutions will be transferred at the same rate as the original registration and can be made at any time.

 

I need to cancel my registration. What is the cancellation policy?

We understand that events may occur that prevent you from attending the Conference. We are happy to accommodate a refund for your purchase if you are unable to find a substitute prior to the deadline. Cancellation requests must be made in writing by emailing  n4areg@ConferenceSolutionsInc.com. Cancellations received by June 28, 2018 will be refunded, less a 20% administrative fee. Unfortunately, no refunds will be given for cancellations received after June 28, 2018.

 

If, for any reason, the Conference should be canceled, n4a 2018 will refund the registration fee. The Conference is not responsible for the refund of airfare, hotel, or other costs. Refunds of credit card payments will be made to the same account used for the payment.

 

I still want to attend the Conference, but need to cancel one of my optional agenda items. What is the cancellation policy for optional agenda items? 

Cancellations of individual conferences items, such as Pre-Conference Workshops and Special Sessions received by June 28, 2018, will receive a full refund. We are unable to offer a refund after June 28, 2018. Substitutions can be made without a charge.

 

Can I change my registration once I have submitted it?

You can! Simply log into the registration site here, and sign in with your email address and reference number. Your reference number was sent to you in your confirmation email after you finished your registration. You can also have it re-sent to you through the link above. 

 

Are there any academic credits available for this Conference?

There are no CEUs offered, but a Certificate of Attendance will be available to all registrants on the n4a Conference website.

 

I have some dietary restrictions/special needs. How do I inform the Conference Planners?

In an effort to assist with menu planning, you will be able to indicate dietary restrictions during the registration process. Please note: every effort is made to ensure conference meals accommodate a wide range of dietary preferences; however, due to vendor limitations, not all dietary restrictions can be accommodated.

 

Can I register on-site?

Yes, on-site registration is available during posted registration hours beginning Sunday, July 29 at the Registration Desk located on the fifth floor of the Sheraton Grand Chicago, in the Promenade area outside of the Chicago Ballroom.

 

Where will the Conference registration desk be located?

The Conference will be held at the Sheraton Grand Chicago Hotel, 301 E North Water Street, Chicago, IL 60611. The registration desk will be located on the fourth floor of the Sheraton Grand Chicago, in the Promenade area outside of the Chicago Ballroom, and will officially open on Sunday, July 29, 2018.

 

Are there special hotel room rates as part of the conference?

Yes! n4a has secured discounted rates for conference participants. The group rate is available until June 30, 2018, or until the group block is full, whichever occurs first. Please visit the Accommodations page of the conference website for more information.

 

Is wi-fi provided during the conference?

Wi-Fi will be available in all meeting spaces at the Convention Center. Registered attendees will receive a Program Book containing the password.

 

Can I bring a guest?

All sessions and meals associated with the conference are for registered attendees only.

 

What should I wear?

Business casual attire is preferred. Be sure to wear layers, as the meeting spaces may run hot or cool compared to your comfort level – layers are key!